LIVE HOUSEPLANT DELIVERY POLICY
1. ORDER PROCESSING: Orders will be processed within 1-3 business days of receipt. We only ship out live plants from Monday to Wednesday. This is to avoid plants being held in a non-controlled environment over the weekend.
2. SHIPPING METHODS: All live houseplants are shipped through UPS or FEDEX Next Day or 2 Day Delivery to ensure minimal transit time. Tracking information will be provided once your order has been dispatched.
3. PACKAGING: Your live houseplants will be carefully packaged to ensure they leave our facility in excellent condition in order to arrive to you healthy and beautiful. We use specially designed boxes and packaging materials to support the plants during the journey.
4. GUARANTEE OF LIVE ARRIVAL: We guarantee that your houseplants will arrive alive, providing you have also added a heat pack when needed and weather is not a factor. Should your plant arrive damaged or dead, please contact us within 24 hours of arrival with pictures of the plant and packaging. We will initiate a replacement or refund process as applicable.
5. TRANSIT TIMES: The transit times will vary depending on your location. Please note extreme weather conditions can affect your plant during transit.
6. SHIPPING COST: The shipping cost will be automatically calculated based on the size and weight of the plant(s) and distance required for delivery. This will be clearly indicated at the checkout stage of your purchase.
7. DELIVERABLE AREAS: Currently, we only ship within the state of Alabama.
8. DELIVERY ISSUES: If there are any delays or problems with your delivery, please contact the shipping provider using the tracking number given and then contact us so that we can monitor and offer further assistance.
9. PLANT HEALTH POST-DELIVERY: Once delivered, we recommend bringing the package inside immediately and carefully opening it for inspection. Check the soil and water your new plant, if soil is no longer moist. We are not responsible for the health of the plant after delivery, as plant care is the responsibility of the owner.
Please note, by placing an order, you agree to these delivery conditions. Thank you for your understanding!