1. RETURNS WINDOW: To be eligible for a return for live plants, you must notify us within 24 hours of receiving your purchase. You must notify us within 2 days for all other items. We will notify you in writing how many days will be needed to return your item after reviewing your purchase.
2. PRODUCT CONDITION: Items must be unused, in the same condition they were received, and in their original packaging. Live plants must be carefully wrapped as received.
3. NON-RETURNABLE: Unless received damaged, perishable goods such as live plants, custom made, personalized, or sale items cannot be returned.
4. DAMAGE OR DEFECT: If the product arrives damaged or defective, please contact us immediately, within 24 hours of receipt, with a detailed explanation and supporting images. We will either offer a replacement or store credit.
5. RETURN SHIPPING: Buyers are responsible for return shipping costs. Returned items must be shipped with a tracking number. We are not responsible for lost or damaged returns.
6. REFUNDS: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your return. If approved, a credit will automatically be applied to your account within ten business days. If your payment was processed through a third-party payment plan, refunds will handled per the policy and method of the enrolled payment plan.
7. EXCHANGES: We only replace items if they are defective or damaged upon receipt. For exchanges, send us an email to initiate the process.
8. SALE ITEMS: Only regular priced items may be credited. Sale items, custom or personalized items, and gift cards are final sale and are not eligible for refunds or exchanges.
9. INITIATING A RETURN: To start a return, please submit the reason for your return and any relevant pictures/video to pepperedplumstore@gmail.com. You will be guided through the process and provided with the necessary return details.
Please note: We reserve the right to deny any returns if it fails to meet our return policy criteria or their is suspicion of scamming and fraud. All return policies are subject to change without notice. We thank you for your understanding and cooperation.